Staff Certification Patient Approved® Staff Certification Course Take this Course Course Content Expand All | Collapse All Lessons Status 1 Welcome! Welcome! How Does The Course Work? 2 Introduction The Patient Approved Advantage What Does It Mean to be Patient Approved? Unfair Advantages Patient Approved Practices Enjoy 3 Patient Engagement & Feedback Collection The Importance of Patient Engagement & Patient Feedback Collection The Benefits of Patient Engagement & Patient Feedback Collection The Challenges of Patient Engagement & Patient Feedback Collection How to Engage Patients for Feedback & Review Collection 4 The Patient Approved System How To Collect Feedback Using The Mini-Desktop App Using The Smartphone App Using The Tablet App Using The Patient Approved® Digital Seal 5 The Fundamentals of Patient Engagement What is Patient Engagement? Patient Engagement: Best Practices How-To Approach Patients: Examples 6 The Fundamentals of Feedback & Reviews Collecting Feedback & Reviews: Best Practices Negative Feedback & Reviews Negative Feedback & Reviews: Best Practices Feedback & Reviews – HIPAA: Best Practices What is Considered PHI Under HIPAA? Feedback & Reviews – HIPAA: Best Practices – Do’s & Don’t(s) 7 Congratulations!